组织合作关系强度的柔性调节：客户关系动态管理的艺术
蔡双立;刘捷
The Dynamic Regulation of Relationship Ties: the Art of Relationship Management
Cai Shuangli Liu Jie(Tianjin University of Economic and Finance;Tianjin;00)
. 2006, (10): 0 -0 .

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